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OUR POLICIES

These are our terms and conditions for the use of our website hajewellerylondon.com and the purchase of products through the website.

 

If you have any queries about these terms, please contact us using the contact form.

 

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Ha Jewellery London may at any time make changes to or remove part of this website without any liability to customers for such changes. Ha Jewellery London reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

 

A contract will only come into existence between you the customer and us once your order has been processed and dispatched.

 

When you as a customer place an order via this website, you warrant by placing the order that:-

 

  1. You are not a minor or otherwise legally incapable of entering into a binding contract.

  2. The personal details which you give us on registration are fully complete and accurate.

  3. You are not using a false name or the name of any other person or body which you are not authorised to use.

 

Placement of an order

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.

 

Cancelling an order

As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.
Please note local duties and taxes are responsibilities of the customer.

Please note workshops and courses are not refundable if cancelled under 7 days notice due to venue booking and material costs. Ordering a workshop after confirming a date is treated as a deposit and will not be refunded.

 

Acceptance of an order

When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.

Please note all of the products are handcrafted by Ha Jewellery London to order, unless stated otherwise.
Orders making process takes 7-21 days for your jewellery to be crafted.

Some jewellery might be pre-made in small quantities and sizes, hence available for immediate dispatch, please contact prior to order for availability confirmation to avoid disappointment.

 

Delivery

You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Ha Jewellery London assumes no responsibility for damages during transport or damages caused from any delays beyond its control.

Please note local duties and taxes are responsibilities of the customer.


UK Mainland - we ship your parcel using Insured Royal Mail Special tracked delivery which will require a signature, so please bare this in mind when providing a shipping address.

European delivery outside of the Mainland UK
Please note local duties and taxes are responsibilities of the customer. We ship your parcel using Insured Royal Mail Special tracked delivery (or it's partners) which will require a signature, so please bare this in mind when providing a shipping address.

International delivery (outside of Europe)
Please note local duties and taxes are responsibilities of the customer. We ship your parcel using Insured Royal Mail Special tracked delivery (or it's partners) which will require a signature, so please bare this in mind when providing a shipping address.

 

Returns Policy

Ha Jewellery London accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.

No products may be returned to Ha Jewellery London without the prior written consent of Ha Jewellery London and are subject to a return charge to cover resending and processing charges.

Please note local duties and taxes are responsibilities of the customer.

 

Liability

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

 

Severance

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

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